Wyze camera is one of the popular home security cameras that is known for its easy setup and cheap price. But just like every other monitoring system, connectivity issues are very common with Wyze cameras which prevents them from being effective. Unfortunately, a lot of users have reported that their Wyze camera is having connection problems. No doubt, this can be frustrating – but easy to fix. Before we explore how to troubleshoot the issue, let’s find out the reasons.
So, “Why Is My Wyze Camera Not Connecting?”
There are some common reasons why your Wyze camera is not connecting. Those reasons are as follows:
- Unsupported network frequency.
- Incorrect password input.
- Wrong SSID configuration.
- Encrypted IP address.
- Outdated camera.
As aforementioned, there are 5 prominent reasons why your Wyze camera isn’t connecting which is rendering it useless. Read on to find out more about the reasons in detail.
Unsupported network frequency
One of the dominant reasons why your Wyze camera is not connecting is that you are not connected to the right wi-fi network frequency. The new routers are programmed to offer frequencies of either 2.4 GHz or 5 GHz.
And of course, the 5 GHz signal sounds much better in terms of offering network signals. But for monitoring smart systems like Wyze cameras, they are manufactured to run on 2.4 GHz signals.
If you’re using your mobile phone, you can confirm the network frequency you’re using and ensure it is 2.4 GHz frequency.
Incorrect password input
Another reason is that you inputted the wrong password or you used a similar password for both your router or device wifi and the Wyze camera.
Under no circumstances should you use the same password for both your wifi network provider and your Wyze camera. This is because it could result in complicated issues like them not connecting.
Wrong SSID configuration
The SSID configuration can prevent your Wyze camera from connecting. If there are spaces in the name of the wifi, there’s no way there will be any successful connection.
For instance, if the SSID is ” Do not connect” or ” Do not connect “, the Wyze camera won’t connect due to the spaces.
Encrypted IP address
Are you using a VPN or any network filter server? Then, this can be the reason why your Wyze camera is not connecting. VPNs are used to browse anonymously with a new IP address provided to prevent being hacked or traced.
Your IP address should not be encrypted when you are connecting your Wyze camera to a wifi network.
Outdated firmware of the camera
Finally, on my illustrious list, another reason why the Wyze camera isn’t connecting is that its firmware needs to be updated. Many smart systems wouldn’t work properly if they are outdated, so you’d want to check if there’s a new update.
And, that applies to the Wyze camera – you might have to check if there’s a new update for its firmware.
After finding out the reasons why your Wyze camera has refused to connect, the next step is to troubleshoot it to get the camera back on track.
So, below we’d provide you with troubleshooting tips that would help your Wyze camera connect.
Connect to the appropriate network frequency
As aforementioned, modern routers are made to operate in two different frequencies which are 5 GHz and 2.4 GHz. This means you can pick which you want to use. Likewise, on your mobile phone, either Android or IOS.
And the right network frequency that works well with the Wyze camera is a 2.4 GHz network. Any other frequency other than 2.4 GHz won’t work with your Wyze camera.
But if after you’ve connected to a 2.4 GHz you’re still facing issues, you’d want to ensure that you are on the WPA/WPA2 protocol network.
The WPA/WPA2 is said to be more secure than WEP, so your Wyze camera can only connect to that.
Correct the password
If you are using the same password, that is going to cause some connection complications. So, you should make sure that they are different.
Moving forward, you should check for space at the beginning and end of the passwords – space isn’t required. Also, clear out any special characters (/, @ * -) in the password and network name – make the passwords simpler.
Update the Wyze camera
As informed earlier, if the Wyze camera firmware is outdated, it won’t connect as it should. So, updating it will keep the system running smoothly. Once the firmware is updated, you’d be able to connect the camera to the base station.
Follow the steps below to update the Wyze camera firmware.
Open the Wyze application on your mobile or PC.
Proceed to click on “account”. Then, you’d choose “firmware update”.
All the Wyze devices you own would be listed. Proceed to click on “update” next to the Wyze camera.
Power cycle your Wyze camera
If after trying all of those troubleshooting tips and none worked, proceed to try this tip. All you need to do is unplug your Wyze outdoor camera from the power outlet. Then, wait for about 5 to 10 seconds before you plug it back again.
You can also force close the Wyze camera app on your phone and open it again.
Turn off all VPNs and network filters
You do not need your IP addresses to be decoded when connecting your Wyze camera to your router – it would only result in connection issues. So, it is best to turn it off. You can do that by following the steps below.
- Log in to your router portal and go to the wireless network options.
- Search for VPN or network filter. Click on any one of them and you’d find the list of addresses or devices that have been blocked.
- Search for your Wyze camera address. If you find it, kindly turn it off, as it is the cause of the connection issues.
Why can’t my Wyze camera find my network?
Your Wyze camera can’t find your network because your network name isn’t entered correctly. You need to ensure that your Wyze and network passwords are different and simple. Also, you should check if there’s no space or special characters at the end or beginning of your password or network name.
Why is my Wyze camera flashing blue but not working?
Your Wyze camera is flashing blue to let you know that it has acquired all your network information – connected. However, it isn’t working because the network is bad. You can simply solve this issue by rebooting your router.
Does Wyze need 2.4 wifi?
Yes, Wyze cameras need 2.4 GHz wi-fi with a WPA or WPA2 protocol network. Almost all the Wyze smart systems would only connect to 2.4 GHz, no other network frequency except that.
If you have been wondering “why is my Wyze camera not connecting?”, it is due to some common reasons such as outdated firmware, wrong password, the use of unsupported network frequency, and much more.
However, we’ve provided you with some troubleshooting tips in this blog post. We hope they help solve your Wyze camera connection issues.
Related: Wyze Camera Moving on Its Own
Paul is a writer at WPCR and would be writing articles and reviewing different types of cameras. Paul Marcellini has always been a lover of photography, experienced in purchasing the right camera for his skill. So, he decided to be a writer to share his knowledge about cameras with Millenials on the web.